top of page
newmw.png

TIME 2 MOVE

MANCHESTER

FAQ

trust123 (3).png
QWESAQ.png
hhh.png
waq12.png
PIXS12 (1).png
uiop0.png
  • Do You Have Straps And Blankets?
    Yes we are fully equipped to undertake any man and van removal task.
  • Are You Fully Insured?
    Yes, Time 2 Move are fully insured to transport your items with goods in transit insurance up to the value of £10.000 and public liability insurance up to the value of £5.000.000
  • Can We Make Multiple Trips
    Yes, but if the extra trips are not agreed within the original quote the extra trips would incur an extra charge for mileage and labour costs.
  • Can We Travel With The Driver?
    Yes, passengers are welcome to travel with the driver but a face mask will be required.
  • Do I Need The Be Present On The Day?
    No, providing your driver has access to the items you do not need to be present.
  • Does My Quote Incude The Costs For Entering The London Congestion & ULEZ Zones?
    Yes, your quote will include any costs to enter the Congestion and ULEZ zones.
  • Do You Charge Per Floor Or Per Flight Of Stairs?
    Time 2 Move charges per flight of stairs, If you live on the first floor and there are two staircases to reach the property that would count as two flights of stairs.
  • How Do I Change My Booking?
    In the event you need to amend your booking please contact Time 2 Move using the contact details located inside your text/email confirmations.
  • Will You Be On Time?
    If, your booking is time sensitive please add this information into the brief description box during the quote process so we can make the extra allowances needed to ensure a prompt arrival for you, in the event of any delay Time 2 Move will always contact you in advance and keep you updated with regular ETA's.
  • What Happens If We Need Longer On The Day?
    If you need more time on the day this is not a problem as Time 2 Move provide a Pay as You Go Service so will stay until the job is complete.
  • What Happens After I have Confirmed A Booking?
    Once your booking is confirmed you will receive a text and email confirmation confirming your bookings details.
  • Can We Book A Return Journey?
    Yes, if you need a return journey you can book this in advance by contacting us directly or by discussing directly with your driver on the day, best to book in advance when possible.
  • Will I Get A Receipt After Payment?
    Yes, if you require a receipt please request this from your driver at the end of your booking or by responding to your email confirmation.
  • Do I Need To Do Anything After Booking?
    No, once your booking is confirmed we will arrive at the collection address at the date/time specified on your text and email confirmations.
  • What Happens If I Have To Cancel?
    In the event you need to cancel or postpone your booking please contact Time 2 Move urgently via the contact details either on the website or inside your text/email confirmations.
  • What Happens If You Get Sick?
    In the unfortunate event that your driver falls sick, Time 2 Move will reallocate your booking to another member of our team so we can honour your booking.
  • What Happens If My Items Are Damaged?
    In the unfortunate event of damage to an item please respond to your original confirmation by emailing clear images of the damage.
  • Can We Make Stops During The Journey?
    Yes, but if the driver is asked to stop and collect more items and this was not agreed during the initial quote process the driver will request an additional fee for labour.
  • Do I Pay For Parking?
    Yes, if your driver has to pay and display to park at a property the cost of parking will be requested from the customer, please check for any parking restrictions ahead of the bookings start time.
  • Do You Have Availability
    Yes, you will only see quotes on the webite for the times we have availabilty.
  • How Soon Should I Report Damages?
    When items are damaged all claims must be made within 24 hours of the bookings completion time.
  • Does Time 2 Move Pack The Boxes?
    Yes, we can provide a packing service, if required please add this into the brief description box on during the quote process on the website.
  • When Does The Job Clock Start/Stop?
    The job clock starts when the driver has parked and made contact with the person at the collection address and ends when the final item is inside the delivery address.
  • Can We Call You Directly
    Yes, You can call Time 2 Move by calling the number on the webite.
  • How Should We Prepare For Move Day?
    The best way to prepare is by having everything packed and ready to go for when your driver arrives, also label the boxes with room names so it helps the drivers speed when unloading the van.
  • Does My Quote Include Toll Road Charges?
    No, toll road charges such as the Dartford crossing are not included in your online quotes. Our driver will always confirm if you want him to avoid the toll road before leaving.
  • Will I Need To Pay Any Extras On The Day?
    The only extra charge would be for extra time on the day, the extra time charges will be made very clear to all customers prior to confirming a booking.
  • Can You Dismantle And Reassemble Items?
    Yes, Time 2 Move have the tools required for dismantling and re-assembly. Please allow extra time for this service.
  • Can You Provide Packing Boxes?
    Yes, if you require packing boxes please add this information into the breif description box during the quote process on the website.
  • Does My Quote Include VAT?
    Yes, all quotes will include VAT and all other costs to do the job, no hidden charges.
bottom of page